Frequently Asked Questions
 

 

 

How long is the lease term?
Our leases generally run one calendar year with the option to “renew” your lease at the end of the term. Minor exceptions may be made, but we do not offer short term leases or month to month leases.

How is a co-signer used?
Co-signers do not "cure" bad credit. However, they can be used to help a "marginally qualified" (weak capacity, weak employment history, weak or no credit history, etc.) prospective tenant. The ideal cosigner is financially strong and is a parent, relative or guardian of the prospective tenant. The co-signer will have to fill out a co-signer application and be approved. If the resident fails to meet their obligations, it will be up to the co-signer to take responsibility. Co-signers must sign the lease and therefore are legally obligated to all of its terms and conditions.

What is your pet policy?
All pets must be approved by Royse & Brinkmeyer in writing prior to being on the property. Our pet fee is $300, of which $100 is non-refundable. We allow up to two cats and no dogs at all of our properties. To learn more about our pet policy, you can download our "Pet Addendum", located under "Download Forms".

What is your Satellite Dish policy?
Royse & Brinkmeyer Apartments believes, for a variety of reasons, that the installation (and subsequent removal) of satellite dishes on our properties is not an activity we wish to promote. Nevertheless, you do have the right, under certain specific conditions enumerated below, to receive satellite programming services through satellite equipment installed within your leased premises. Royse & Brinkmeyer has formulated our current Satellite Dish Policy in accordance with FCC Order 98-273. Here is what you need to know before you decide to become a satellite dish owner: 1. You must have our permission, in writing, to install your dish. We do charge an additional security deposit of $150.00 to cover any physical damage caused by installation. The deposit must be paid prior to installation. 2. You are responsible for any damage that results from installation or use of any part of the satellite system including damage to the door thresholds, trim, weather seals, baseboards, etc. 3. You may install a dish (no greater than one meter in size) on your own personal balcony, balcony railing, or patio only so long as the dish and all mounting hardware and related assembly is totally within your leased premises. No part of your dish may extend beyond the balcony railing line or patio line. 4. You may not install a dish on any outside wall, outside windowsill, roof, common area balcony, common area stairwell, or any other common area. 5. You may not drill any holes of any type, in any manner, in any location, for any reason. 6. Your satellite system must be a stand-alone system; you may not splice into any existing wires or cables. 7. If you install a dish without our permission, or install a dish in any manner not in accordance with the terms of this policy, you will be in violation of your lease terms. Royse & Brinkmeyer may seek to remedy the breach of lease through removal of the non-compliant dish or by any and all other lawful means available including eviction.

What do I do if someone is in my assigned parking space?
At some of our communities, we have assigned spaces to guarantee that our tenants have a place to park. If you find someone else in you assigned space, you may have him or her towed at their expense. You will need to call Reynolds Towing at 337-0913. Please be prepared to give them the make, model, color and license plate of the car you would like towed. You will also need to provide them with a copy of your lease, showing that it is your assigned parking space.

Can I do my own maintenance?
No, doing your own maintenance work is prohibited by your lease. There are many reasons for this policy, however perhaps the most compelling thing for you to know is that you may be charged for the cost of restoring/repairing any items that you have attempted to fix that we would have been happy to come in and fix for free! You are also not allowed to make any changes to the electrical service, cable service, satellite service, or telephone service without our prior written consent. Making any changes to any of these services can also lead to significant charges. We employ many trained maintenance and service staff who are eager to be sure that things in your apartment are working the way they are supposed to - and we want you to call us if they are not. Do not attempt to repair anything yourself. If you have any questions or maintenance issues, please call our maintenance office at 378-2729.

Why do I need to pay a late fee?
Late fees are charged to offset the increased cost of doing business with you (cost of short-term borrowing and of collection efforts) if you do not pay your rent on time. We expect that you will pay on time and that you will never need to pay a late fee.

What is a Five Day Notice fee?
We issue a Five Day Notice when a resident's rent remains unpaid after the fifth of the month and we have had no success in contacting them for acceptable payment arrangements. We also issue a Five Day Notice when a payment agreement has been breached. This notice is the final step we take before turning your account over to our attorney for eviction. Obviously this is an expensive and undesirable event that you should seek diligently to avoid.

What do I do if I have a noisy or inconsiderate neighbor?
In community living it is inevitable that at sometime you will hear your neighbors. However, if you experience a situation that is out of the ordinary or is repetitive in nature, we want to know about it. Experience has shown us that "neighbors talking to neighbors" is the best way to resolve these types of problems. We encourage you to talk to your neighbors first. If you still have a problem, we want to be involved so that we may help resolve the issue for all parties.

Do you have any apartments available?
We might... please check out our awesome web site for details! www.roysebrinkmeyer.com

As a resident, what should I know about Fire Prevention?
The possibility of a Fire is something we take very seriously. So should you. Please read this message and follow the recommendations and guidelines we’re sharing with you. Your safety, and that of your neighbors, is at stake. Yes, a fire can happen, and it can happen to you! There are things you can do to reduce your risk of having a fire. Here are the most common sources of fires:

· Kitchen fires
Pay attention to what’s cooking and be sure to turn the burners off when you’re done. Keep your stove, oven and kitchen neat & clean. Think it can’t happen? Ask one of our tenants at Prospect Pointe what they did for excitement over the Holidays.

· Barbeque Fires
Think the only “danger” is from a fire flare-up? Guess again. It’s easy to melt vinyl siding and ignite wooden siding by having your grill too close to the wall. Sparks or embers falling on any combustible surface, such as a wooden deck present a serious fire hazard and for that reason the use of any "charcoal cooking device" (grills and smokers)on wooden decks, patios or porches is prohibited.

· Candle Fires
Candles are great for romance or for when the lights go out, but you have to be careful! I can tell you from first hand experience about how easy it is to light a dining room table on fire by using a candle set in a plastic holder (no, I didn’t realize it was a plastic holder…..should have, but didn’t)! Last fall, a tenant had a fire in the bathroom caused by a candle igniting the shower curtain.

· Debris Fires
Debris fires happen as a result of “stuff” being kept where it shouldn’t be – You’ve heard this before, but please stop and think about it. Don’t place anything combustible, like newspapers, magazines, or paper grocery bags close to a heat source – your furnace and hot water heater are the two biggest dangers. If you have a “utility room” in your apartment it is there to provide a place for that equipment. It is not a “storage closet” and you should resist the temptation to make it one. Sure, space is at a premium, but don’t solve your space issues by compromising your safety. Does this ever happen? Ask the residents of our “W” building at Stonegate.

· Space Heater Fires
These fires are a very real threat – not only do people sometimes allow things to get too close to the heat, space heaters can also overload the electrical circuits. Use them with caution and turn them off when you go to bed. Prevention is important, and so is protection. Is there any reason why you wouldn’t want to protect yourself as well as you can against the possibility of a fire?

Here is what you can do:


· Smoke Detectors
You have a smoke detector installed in your apartment and we confirmed that it was working at the time your lease began. You should test your alarm monthly to be sure it will work when you need it to. Contact us immediately if you do not know how to test your alarm or it is not working. The smoke alarm is designed to alert under “smoky” conditions and this means it will also go off as a result of conditions that are “like smoke” such as steam from cooking or hot showers, or the heavy smoke from a party. This is normal and does not mean that the alarm is malfunctioning. When that happens you should open a window or door to “air out” your apartment. Under no circumstances should you compromise your safety, and the safety of others, by disabling the alarm unit.

· Fire Doors
Many of our buildings have interior “fire doors” which are designed to limit the spread of any fire and to contain smoke damage to the general area of the fire. They work really well and they are extremely simple to operate…..all you have to do is be sure they are in the closed position. At all times. Sure, it’s not as convenient when carrying your groceries, but the issue is safety, not convenience. Choose safety.

· Fire Extinguishers
These are a great idea. If you’re truly going to “be prepared” you’ll want one. Small, general purpose extinguishers suitable for apartment use are readily available at home improvement stores for about ten dollars. We recommend the investment.

· Renters Insurance
We strongly encourage all our residents to protect themselves and their belongings by purchasing Renters Insurance. It is widely available, provides protection for your possessions as well as other perils, and costs about $10.00 per month. Contact an agent of your choice, or call “Nancy” or “Pat” at the Facer Insurance Agency – 217-892-2147. Good People. Good Idea.

It may seem obvious, but we’ll say it anyway:
If you smell smoke, or for any other reason believe there may be a fire threat, CALL 911. The Fire Department will be quick to respond. We trust that this discussion of Fire Safety has not caused you undue alarm and that you will take the proper precautions to preclude the likelihood of a fire occurring. Hopefully, the only time you will come in contact with a fire (other than in your fireplace) is when you are roasting marshmallows over the campfire!